Privacy Policy

At UNIFIED SOLAR SOLUTIONS PTY LTD trading as UNIFIED SOLAR SOLUTIONS ("Unified Solar Solutions", "we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

Identification information: Name, address, contact details (phone, email), and date of birth.
Financial information: Payment details, billing address, and transaction history.
Technical information: IP address, device information, and online browsing activity when interacting with our website.
Service-related information: Information related to your energy needs and preferences, solar power installations, and customer service inquiries.

2. How We Collect Personal Information

We collect personal information in various ways, including:

Directly from you: When you fill out forms, make inquiries, or sign up for our services.
Automatically: Through cookies and other tracking technologies when you visit our website.
From third parties: Such as energy providers, financial institutions, or government bodies.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

To provide our services: Including delivering solar energy solutions, managing your account, processing payments, and communicating with you.
For marketing: To send promotional materials about our products, services, or special offers, subject to your consent.
To improve our services: Including conducting research and analyzing data to enhance customer experience.
For legal and compliance purposes: To comply with applicable laws, regulations, and industry standards.

4. Disclosure of Your Personal Information

We may disclose your personal information to:

Service providers: Such as installers, technicians, payment processors, and IT support who assist in providing our services.
Government authorities: Where required by law or in compliance with legal obligations.
Business partners: In connection with joint ventures or partnerships that involve the provision of energy solutions.
Others with your consent: Including third parties you explicitly authorise.

5. How We Protect Your Personal Information

We are committed to protecting the security of your personal information. We use a variety of security measures, including encryption, firewalls, and access controls, to help safeguard your data from unauthorized access, use, or disclosure.

6. Accessing and Correcting Your Personal Information

You have the right to request access to your personal information and to request corrections if it is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details provided below.

7. Cookies and Online Tracking

We may use cookies and similar technologies to collect information about your online interactions with our website. This information helps us improve our website’s functionality and provide a better user experience. You can manage or disable cookies through your browser settings, but doing so may affect the performance of our website.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in response to legal or regulatory developments. The updated policy will be posted on our website, and the "Effective Date" at the top will be revised accordingly.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our handling of your personal information, please contact us at:

UNIFIED SOLAR SOLUTIONS
Address: 17 Hindmarsh Ave, Welland SA 5007
Phone: 1300 097 157

By using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.