Terms & Conditions

Weather Disclaimer

Our production guarantee is subject to normal weather conditions conducive to solar energy production. We cannot be held responsible for factors such as extended periods of inclement weather, natural disasters, or any other circumstances beyond our control that may affect solar energy generation.

System Performance

While we strive to ensure optimal system performance, actual energy savings and production may vary due to factors such as system maintenance, shading, roof orientation, and other site-specific conditions.

Customer Responsibilities

Customers are responsible for maintaining their electricity usage within normal parameters and adhering to any recommended usage guidelines
provided by our team.

Notification Requirement

In the event of any concerns regarding system performance or energy savings, customers must notify us promptly to allow for resolution and assessment of any potential issues.

Limitation of Liability

Our liability is limited to the terms outlined in these terms and conditions. We are not liable for any indirect, consequential, or incidental damages arising from the use of our products or services.

Energy Usage

Our savings guarantee is based on typical energy usage patterns during daylight hours. Any deviation from these patterns, such as increased nighttime energy consumption, may impact the realised savings.

Warranty Coverage

Our money-back guarantees are subject to the terms and conditions outlined in our warranty policy. Please refer to the warranty documentation provided for detailed coverage information.

Consultation and Assessment

Our promises of savings and production are based on a thorough assessment of your property and energy needs. Any changes to the property or
energy usage patterns may affect the validity of these guarantees.

Resolution Process

Should a discrepancy arise regarding the performance guarantees, we will work with the customer to assess the situation and provide a suitable resolution, which may include rectification of the issue or a refund in accordance with our policies.

Modification Clause

These terms and conditions are subject to change without prior notice. Any updates will be communicated to customers in a timely manner.

Premium Products

Clenergy Mounting Products may not always be used on solar systems with Risen panels.